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Frequently Asked Questions:

• How many Customer Service Researcher jobs are available on Pertemps?

  There are 64 Customer Service Researcher jobs available on Pertemps right now.

• What does a Customer Service Researcher do?

  A Customer Service Researcher is tasked with investigating and analysing customer-related data to enhance service quality and satisfaction. This role involves conducting research, gathering feedback, and providing insights to improve overall customer experience.

  Tasks required include:

  • Analyse customer feedback, reviews, and surveys to identify trends and areas for improvement..
  • Collaborate with cross-functional teams to implement improvements based on research insights..
  • Conduct research on customer preferences, needs, and satisfaction levels..
  • Design and execute surveys or questionnaires to gather specific customer insights..
  • Investigate and provide insights on customer issues, working closely with customer service teams..
  • Monitor industry trends and customer behaviour to stay informed and provide proactive recommendations..
  • Prepare reports and presentations summarizing research findings and actionable recommendations..
  • Stay updated on emerging technologies and methodologies for customer service research..
  • Utilize data analytics tools to extract meaningful information related to customer interactions..
  • Work with customer service teams to develop training programs based on research outcomes..

• What are the entry requirements for a Customer Service Researcher?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.