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Frequently Asked Questions:

• How many Customer Service Supervisor jobs are available on Pertemps?

  There are 4 Customer Service Supervisor jobs available on Pertemps right now.

• What does a Customer Service Supervisor do?

  A Customer Service Supervisor plays a pivotal role in overseeing and leading a team of customer service representatives to ensure exceptional customer experiences. This role involves managing day-to-day operations, resolving escalated issues, and contributing to the continuous improvement of customer service processes.

  Tasks required include:

  • Supervise and motivate a team of customer service representatives..
  • Provide guidance, coaching, and support to enhance team performance..
  • Oversee daily operations of the customer service department, ensuring efficient and effective service delivery..
  • Monitor team performance against established metrics and goals..
  • Handle escalated customer issues and complaints, finding timely and satisfactory resolutions..
  • Collaborate with team members to address complex or high-priority cases..
  • Conduct quality assessments of customer interactions to ensure service excellence..
  • Provide feedback and coaching to improve individual and team performance..
  • Coordinate and conduct training sessions for new and existing team members..
  • Identify skill gaps and implement development plans..
  • Prepare and analyse performance reports, highlighting key metrics and areas for improvement..
  • Report on customer satisfaction trends and team achievements..
  • Contribute to the development and improvement of customer service processes..
  • Implement efficiency initiatives and suggest improvements to enhance service delivery..
  • Foster open communication within the team and across departments..
  • Disseminate important information, updates, and changes effectively..
  • Collaborate with other departments to address cross-functional issues and improve overall customer experience..
  • Work closely with other supervisors and managers to achieve organizational goals..
  • Ensure team adherence to company policies, procedures, and service standards..
  • Uphold ethical standards and maintain a positive team culture..

• What are the entry requirements for a Customer Service Supervisor?

  There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.

• What other similar jobs are there to Customer Service Supervisor?

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