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Frequently Asked Questions:

• How many Customer Services Assistant jobs are available on Pertemps?

  There are 50 Customer Services Assistant jobs available on Pertemps right now.

• What does a Customer Services Assistant do?

  A Customer Services Assistant is a front-facing professional responsible for providing support and assistance to customers. This role involves addressing inquiries, resolving issues, and ensuring a positive customer experience through various communication channels.

  Tasks required include:

  • Interact with customers through phone calls, emails, or in-person to address inquiries and provide assistance..
  • Provide accurate and timely information on products, services, and company policies..
  • Assist customers in resolving issues, complaints, or concerns with empathy and efficiency..
  • Document customer interactions and resolutions in the customer relationship management (CRM) system..
  • Stay informed about company products or services to provide relevant information to customers..
  • Collaborate with other departments to ensure timely resolution of customer issues..
  • Gather and relay customer feedback to contribute to continuous improvement efforts..
  • Identify opportunities for upselling or cross-selling based on customer needs..
  • Adhere to company policies, procedures, and service standards..
  • Collaborate with team members to share insights and best practices for excellent customer service..

• What are the entry requirements for a Customer Services Assistant?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.