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Frequently Asked Questions:

• How many Customer Services Supervisor jobs are available on Pertemps?

  There are 2 Customer Services Supervisor jobs available on Pertemps right now.

• What does a Customer Services Supervisor do?

  A Customer Services Supervisor oversees and manages the daily operations of a customer services team, ensuring exceptional customer experiences. This role involves providing leadership to a team of customer service representatives, handling escalated issues, and contributing to the continuous improvement of customer service processes.

  Tasks required include:

  • Lead, mentor, and motivate a team of customer service representatives..
  • Provide guidance, training, and support to enhance team performance and individual development..
  • Supervise and coordinate the day-to-day activities of the customer services team..
  • Ensure adherence to schedules, service level agreements, and quality standards..
  • Handle escalated customer issues and complex queries, ensuring timely and satisfactory resolutions..
  • Provide support and guidance to team members in resolving customer concerns..
  • Conduct regular quality assessments of customer interactions to ensure service excellence..
  • Offer constructive feedback to improve individual and team performance..
  • Coordinate training programs for new and existing team members..
  • Identify skill gaps and implement development plans to enhance team capabilities..
  • Prepare and analyse performance reports, highlighting key metrics and areas for improvement..
  • Report on customer feedback trends and team achievements..
  • Contribute to the development and improvement of customer service processes..
  • Implement initiatives to enhance efficiency and customer satisfaction..
  • Foster open communication within the team and with other departments..
  • Disseminate important information, updates, and changes effectively..
  • Collaborate with other supervisors, managers, and departments to address cross-functional issues and improve overall customer experience..
  • Participate in meetings and share insights for continuous improvement..
  • Ensure team adherence to company policies, procedures, and compliance standards..
  • Uphold ethical standards and maintain a positive team culture..

• What are the entry requirements for a Customer Services Supervisor?

  There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.