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Frequently Asked Questions:

• How many Customer Support Operator jobs are available on Pertemps?

  There are 42 Customer Support Operator jobs available on Pertemps right now.

• What does a Customer Support Operator do?

  A Customer Support Operator is responsible for managing and facilitating customer support activities, ensuring efficient communication and problem resolution. This role involves responding to customer inquiries, providing assistance, and maintaining positive customer interactions.

  Tasks required include:

  • Adhere to company policies, procedures, and service standards..
  • Assist customers in resolving issues, escalating complex cases as needed..
  • Collaborate with cross-functional teams to ensure effective resolution of customer issues..
  • Collaborate with team members to share insights and best practices for continuous improvement..
  • Document customer interactions and solutions in the customer relationship management (CRM) system..
  • Gather and relay customer feedback to contribute to service improvements..
  • Handle incoming customer inquiries through phone calls, emails, or chat..
  • Identify opportunities for upselling or cross-selling additional products or services..
  • Provide accurate and timely information to address customer concerns or queries..
  • Stay informed about company products or services to offer relevant information to customers..

• What are the entry requirements for a Customer Support Operator?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.