Find a Job

Frequently Asked Questions:

• How many Emergency Services Control Room Supervisor jobs are available on Pertemps?

  There are 2 Emergency Services Control Room Supervisor jobs available on Pertemps right now.

• What does a Emergency Services Control Room Supervisor do?

  An Emergency Services Control Room Supervisor plays a pivotal role in overseeing the operations of an emergency services control room. This position involves supervising and leading a team of emergency services operators, coordinating responses to incidents, and ensuring efficient communication to support emergency service delivery.

  Tasks required include:

  • Lead and supervise a team of emergency services operators and support staff in the control room..
  • Provide guidance, training, and support to ensure effective performance..
  • Oversee the receipt of emergency calls and dispatching of relevant emergency services (e.g., police, fire, medical)..
  • Monitor real-time incident reports and coordinate responses accordingly..
  • Coordinate the deployment of emergency service resources to ensure timely and effective responses..
  • Manage resource allocation during peak demand or special events..
  • Ensure effective communication between operators, emergency service units, and other relevant agencies..
  • Coordinate information flow to provide timely updates and support decision-making..
  • Conduct quality assurance checks on emergency dispatch operations to ensure adherence to protocols and standards..
  • Provide feedback and implement improvements as needed..
  • Coordinate training programs for emergency services operators to enhance skills and knowledge..
  • Stay informed about industry best practices and technological advancements..
  • Utilize and oversee the use of computer-aided dispatch (CAD) systems and other relevant technologies..
  • Ensure staff proficiency in using control room systems..
  • Ensure accurate and timely documentation of incidents, responses, and other relevant information..
  • Prepare reports and analysis on performance metrics..
  • Ensure compliance with health and safety regulations in the control room..
  • Implement and enforce protocols for staff well-being and ergonomic considerations..
  • Collaborate with emergency service providers, law enforcement, fire departments, medical services, and other stakeholders to optimize response processes..
  • Participate in meetings and liaise with external agencies as necessary..

• What are the entry requirements for a Emergency Services Control Room Supervisor?

  There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.