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Frequently Asked Questions:

• How many Fraud Customer Advisor jobs are available on Pertemps?

  There are 46 Fraud Customer Advisor jobs available on Pertemps right now.

• What does a Fraud Customer Advisor do?

  A Fraud Customer Advisor specializes in addressing and preventing fraudulent activities by providing expert assistance and support to customers. This role involves analysing customer accounts, transactions, and patterns to detect and mitigate fraudulent behaviour.

  Tasks required include:

  • Investigate and analyse customer accounts and transactions for potential fraudulent activity..
  • Communicate with customers to verify and authenticate their identity in cases of suspected fraud..
  • Provide guidance and support to customers who have experienced fraud-related issues..
  • Collaborate with internal teams to implement and enhance fraud prevention measures..
  • Stay updated on industry trends and emerging fraud risks to adapt strategies accordingly..
  • Assist in the development and improvement of fraud detection algorithms and tools..
  • Educate customers on security best practices and measures to protect against fraud..
  • Document and report on fraudulent activities, trends, and preventive measures..
  • Implement and enforce security protocols to safeguard customer accounts..
  • Ensure compliance with legal and regulatory requirements related to fraud prevention..

• What are the entry requirements for a Fraud Customer Advisor?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.