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How many Help Desk Administrator jobs are available on Pertemps?

There are 31 Help Desk Administrator jobs available on Pertemps right now.

What does a Help Desk Administrator do?

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Tasks required include:

• Provides technical support to IT users.
• Advises users on how to resolve hardware and software problems.
• Installs and upgrades hardware, cables, operating systems and/or appropriate software.
• Facilitates user access to systems.
• Refers more complex or intractable problems to appropriate IT professionals.
• Researches possible solutions in user guides, technical manuals and other documents.
• Maintains a log of work in progress, calls received, actions taken and problems detected.
• Reports on commonly occurring queries to detect underlying problems.

What are the entry requirements for a Help Desk Administrator?

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess a degree or GCSEs/S grades and A levels/H grades together with an appropriate vocational qualification. Some employers may demand a relevant degree. Training is provided off and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.