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Frequently Asked Questions:

• How many Helpline Adviser jobs are available on Pertemps?

  There are 30 Helpline Adviser jobs available on Pertemps right now.

• What does a Helpline Adviser do?

  A Helpline Advisor, also known as a Helpline Operator or Customer Support Advisor, is a professional responsible for managing helpline services to assist individuals in need, provide information, or offer support. This role involves answering calls, responding to inquiries, and providing guidance to callers.

  Tasks required include:

  • Respond to incoming calls from individuals seeking assistance, information, or support..
  • Provide immediate support and intervention for individuals experiencing crisis situations, following established protocols..
  • Offer accurate and relevant information to callers, addressing their inquiries or concerns..
  • Listen attentively to callers, showing empathy and understanding to effectively address their needs..
  • Provide referrals to appropriate services, organizations, or professionals based on the nature of the caller's request..
  • Conduct follow-up calls or interventions as necessary, ensuring ongoing support for individuals in need..
  • Maintain detailed records of helpline interactions, including the nature of calls and any actions taken..
  • Offer emotional support and counselling to callers, adhering to professional guidelines and ethical standards..
  • Collaborate with relevant agencies, organizations, or authorities to coordinate assistance for callers..
  • Ensure the confidentiality and privacy of callers, following established policies and regulations..

• What are the entry requirements for a Helpline Adviser?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.