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Frequently Asked Questions:

• How many Call Centre Agent jobs are available on Pertemps?

  There are 3 Call Centre Agent jobs available on Pertemps right now.

• What does a Call Centre Agent do?

  A Call Centre Agent, also known as a Customer Service Representative or Call Centre Representative, is a frontline professional responsible for handling incoming and outgoing customer communications. This role involves addressing inquiries, resolving issues, and providing information about products or services.

  Tasks required include:

  • Answer incoming calls from customers seeking assistance, information, or support..
  • Make outbound calls to follow up on customer inquiries, conduct surveys, or provide updates..
  • Address customer concerns, troubleshoot problems, and provide effective solutions..
  • Acquire and maintain comprehensive knowledge of products or services to assist customers effectively..
  • Enter and update customer information in databases or customer relationship management (CRM) systems..
  • Engage with customers through various communication channels, such as phone calls, emails, and online chat..
  • Adhere to established call scripts or guidelines to maintain consistency and professionalism..
  • Identify opportunities to promote additional products or services based on customer needs..
  • Record and document customer interactions, inquiries, and resolutions accurately..
  • Focus on providing excellent customer service to enhance customer satisfaction and loyalty..

• What are the entry requirements for a Call Centre Agent?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.