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Frequently Asked Questions:

  • How many Inbound Customer Service jobs are available on Pertemps?

    There are 42 Inbound Customer Service jobs available on Pertemps right now.

  • What does a Inbound Customer Service do?

    An Inbound Customer Service representative is responsible for handling incoming customer inquiries, providing assistance, and ensuring a positive customer experience. This role involves responding to customer calls, emails, or chat messages to address inquiries, resolve issues, and provide information.

    Tasks required include:

    • Respond to incoming customer inquiries through phone calls, emails, or chat in a timely and professional manner..
    • Provide accurate information and assistance to address customer queries and concerns..
    • Resolve customer issues, complaints, or requests efficiently and effectively..
    • Document customer interactions and resolutions in the customer relationship management (CRM) system..
    • Stay informed about company products or services to provide relevant information to customers..
    • Collaborate with other departments to ensure timely resolution of customer issues..
    • Gather and relay customer feedback to contribute to continuous improvement efforts..
    • Identify opportunities for upselling or cross-selling based on customer needs..
    • Adhere to company policies, procedures, and service standards..
    • Collaborate with team members to share insights and best practices for inbound customer service..
  • What are the entry requirements for a Inbound Customer Service?

    There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.