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Frequently Asked Questions:

• How many Order Fulfilment Specialist jobs are available on Pertemps?

  There are 43 Order Fulfilment Specialist jobs available on Pertemps right now.

• What does a Order Fulfilment Specialist do?

  An Order Fulfilment Specialist plays a crucial role in ensuring the accurate and timely processing of customer orders. This position involves managing the order fulfilment process from receipt to shipment, coordinating with various teams to meet customer expectations and maintain high-quality service.

  Tasks required include:

  • Receive and review customer orders, ensuring accuracy and completeness..
  • Enter order details into the system and verify pricing and product availability..
  • Collaborate with the warehouse team to ensure sufficient stock levels for order fulfilment..
  • Monitor and update inventory records to reflect accurate product availability..
  • Pick and pack products according to customer orders with attention to detail..
  • Ensure proper labelling, packaging, and documentation for shipments..
  • Coordinate with shipping carriers to schedule and organize timely deliveries..
  • Generate shipping labels and documentation for outbound shipments..
  • Communicate with customers regarding order status, shipment tracking, and delivery updates..
  • Respond promptly to customer inquiries and address any issues or concerns..
  • Conduct quality checks on products before packaging and shipping..
  • Report any product defects or issues to the appropriate teams..
  • Manage the returns process, including processing return authorizations and coordinating return shipments..
  • Inspect returned products for quality and document reasons for return..
  • Generate reports on order fulfilment metrics, including order accuracy and on-time delivery..
  • Analyse data to identify trends and areas for improvement in the fulfilment process..
  • Utilize order management and inventory tracking systems efficiently..
  • Contribute to system improvements and updates to enhance order fulfilment processes..

• What are the entry requirements for a Order Fulfilment Specialist?

  There are no formal academic entry requirements. Training is typically provided Off or on-the-job. NVQs/ in Warehousing and Storage are available at Levels 1, 2 and 3.