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Frequently Asked Questions:

• How many Rail Travel Assistant jobs are available on Pertemps?

  There are 3 Rail Travel Assistant jobs available on Pertemps right now.

• What does a Rail Travel Assistant do?

  A Rail Travel Assistant is a professional who provides support and assistance to passengers during their journey on trains. They play a crucial role in ensuring a positive and comfortable travel experience, addressing passenger needs, and facilitating a smooth operation of train services.

  Tasks required include:

  • Assist passengers with boarding, finding seats, and disembarking the train. Provide guidance and support to individuals with special needs or disabilities..
  • Help passengers with ticket purchases, including providing information on ticket types, fares, and assisting with ticket validation..
  • Offer information about train schedules, routes, and travel services. Answer inquiries related to destinations, connections, and amenities on board..
  • Be prepared to respond to emergencies, providing assistance during evacuations, coordinating with emergency services, and ensuring passenger safety..
  • Deliver excellent customer service by addressing passenger concerns, resolving issues, and creating a positive atmosphere on board..
  • Collaborate with train conductors and guards to perform safety checks, ensuring that passengers adhere to safety regulations and that emergency equipment is accessible..
  • Utilize communication systems to relay important announcements, updates, and information to passengers throughout the journey..
  • Manage crowds during boarding, disembarking, and in the event of delays or disruptions, ensuring a smooth and orderly process..
  • Handle lost and found items, assist passengers in locating lost belongings, and follow appropriate procedures for handling lost property..
  • Work collaboratively with other train staff, including conductors, guards, and station personnel, to ensure efficient train operations..

• What are the entry requirements for a Rail Travel Assistant?

  There are no formal academic entry requirements, although entrants are required to take a medical examination and have normal colour vision. Training is provided Off and on-the-job. NVQs/SVQs in Rail Services are available at Level 2.

• What other similar jobs are there to Rail Travel Assistant?

  Can't find what you are looking for? Try one of these related jobs:

  • Mail Porter
  • Sleeping Car Attendant
  • Train Manager
  • Porter-Signalman
  • Train Crew
  • Porter-Guard
  • Carriage Attendant (Railways)
  • Excess Luggage Collector
  • Retail Travel Adviser (Railways)