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How many Team Leader (Call Centre) jobs are available on Pertemps?

There are 3 Team Leader (Call Centre) jobs available on Pertemps right now.

What does a Team Leader (Call Centre) do?

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Tasks required include:

• Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.
• Liaises with clients and handles more complicated or sensitive complaints and queries.
• Develops and plans training for their teams.
• Establishes and monitors work schedules to meet the organisation's requirements.
• Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.

What are the entry requirements for a Team Leader (Call Centre)?

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.