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Frequently Asked Questions:

  • How many Team Leader (Call Centre) jobs are available on Pertemps?

    There are 1 Team Leader (Call Centre) jobs available on Pertemps right now.

  • What does a Team Leader (Call Centre) do?

    Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

    Tasks required include:

    • Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.
    • Liaises with clients and handles more complicated or sensitive complaints and queries.
    • Develops and plans training for their teams.
    • Establishes and monitors work schedules to meet the organisation's requirements.
    • Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.
  • What are the entry requirements for a Team Leader (Call Centre)?

    There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.