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Frequently Asked Questions:

• How many Technical Support Analyst jobs are available on Pertemps?

  There are 25 Technical Support Analyst jobs available on Pertemps right now.

• What does a Technical Support Analyst do?

  IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

  Tasks required include:

  • Provides technical support to IT users.
  • Advises users on how to resolve hardware and software problems.
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
  • Facilitates user access to systems.
  • Refers more complex or intractable problems to appropriate IT professionals.
  • Researches possible solutions in user guides, technical manuals and other documents.
  • Maintains a log of work in progress, calls received, actions taken and problems detected.
  • Reports on commonly occurring queries to detect underlying problems.

• What are the entry requirements for a Technical Support Analyst?

  Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess a degree or GCSEs/S grades and A levels/H grades together with an appropriate vocational qualification. Some employers may demand a relevant degree. Training is provided off and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.