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Frequently Asked Questions:

• How many Telesales Supervisor jobs are available on Pertemps?

  There are 3 Telesales Supervisor jobs available on Pertemps right now.

• What does a Telesales Supervisor do?

  A Telesales Supervisor, also known as a Telesales Team Supervisor or Inside Sales Supervisor, is a professional responsible for leading and managing a team of telesales representatives to achieve sales targets. This role involves providing guidance, training, and support to the team while driving sales initiatives.

  Tasks required include:

  • Lead, motivate, and manage a team of telesales representatives, ensuring they meet or exceed sales targets..
  • Set clear and achievable sales targets for the telesales team, aligning with organizational objectives..
  • Conduct training sessions to enhance the skills of telesales representatives in areas such as product knowledge, sales techniques, and objection handling..
  • Monitor and evaluate the performance of individual team members, providing regular feedback and coaching for improvement..
  • Implement sales strategies, campaigns, and initiatives to drive revenue and increase customer acquisition..
  • Build and maintain strong relationships with key clients, ensuring effective communication and customer satisfaction..
  • Generate and analyse sales reports, providing insights into team performance and areas for improvement..
  • Implement quality assurance measures to ensure that telesales representatives adhere to scripts, policies, and customer service standards..
  • Foster a collaborative and positive team environment, encouraging teamwork and knowledge-sharing..
  • Stay informed about market trends, competitor activities, and industry developments to adjust sales strategies accordingly..

• What are the entry requirements for a Telesales Supervisor?

  No minimum academic qualifications are required although some employers may require GCSEs/S grades or A levels/H grades along with relevant work experience. Vocational qualifications in Retail Operations are available at Levels 1 and 2, and apprenticeships may be available in some areas. Professional qualifications are relevant in some areas of selling and may be an advantage.