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At Pertemps,
The average salary for:

Call And Contact Centre Occupations
is £29,474

Salary Ranges for this role

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Avg Salary

How has the Average Call And Contact Centre Occupations annual salary changed in the last 2 years?

The average annual salary for a Call And Contact Centre Occupations is £29,500. Salary estimates are based on jobs posted to Pertemps for Call And Contact Centre Occupations jobs.

JOB DESCRIPTION

Call and contact centre occupations encompass a variety of roles that involve handling incoming and outgoing communications with customers or clients. These roles collectively contribute to delivering excellent customer service, sales, and support, making call and contact centres essential components of various industries. They require strong communication skills, problem-solving abilities, and adaptability to handle diverse customer interactions.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Answering inbound calls, providing information, addressing customer inquiries, and handling issues or concerns..
  • Contacts individuals with outstanding debts, negotiates payment arrangements, and follows up on overdue accounts..
  • Contacts potential clients to schedule appointments or meetings for sales representatives or other professionals..
  • Engages with customers through various channels, such as phone, email, or chat, to assist with inquiries, resolve problems, and provide information..
  • Makes outbound calls to potential customers, pitches products or services, and closes sales deals..
  • Makes outbound calls to promote products or services, generate leads, and gather information..
  • Monitors and evaluates calls or interactions to ensure adherence to quality standards and provides feedback for improvement..
  • Provides assistance to customers experiencing technical issues with products or services, guiding them through troubleshooting steps and solutions..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.