Service Engineer
is £40,000

Per Year

TASKS

• Install and set up products or equipment at customer sites, ensuring proper configuration and functionality..
• Provide technical assistance to customers, both remotely and on-site, addressing inquiries, troubleshooting issues, and offering solutions..
• Perform routine preventive maintenance activities on equipment to ensure optimal performance and avoid potential failures..
• Diagnose and repair faults or malfunctions in products or systems, using diagnostic tools and technical expertise..
• Implement software updates and patches to ensure that products operate with the latest features, security, and bug fixes..
• Conduct training sessions for customers on the proper use, maintenance, and troubleshooting of products to enhance end-user proficiency..
• Maintain detailed records of service activities, including installations, repairs, and customer interactions..
• Ensure that service activities meet quality standards and comply with company policies and procedures..
• Utilize remote monitoring tools to proactively identify and address issues in products or systems before they impact customers..
• Communicate effectively with customers, providing updates on service activities, timelines, and any necessary follow-up actions..
• Collaborate with other departments, including engineering and product development, to convey customer feedback and contribute to product improvements..
• Gather customer feedback on product performance, features, and overall satisfaction to inform continuous improvement efforts..
• Calibrate and adjust equipment to maintain accuracy and adherence to specifications..
• Manage and track inventory of spare parts, ensuring the availability of necessary components for repairs and maintenance..
• Ensure compliance with service contracts, service level agreements (SLAs), and warranty terms..
• Respond promptly to urgent service requests or critical issues, working to resolve problems efficiently..