£42,000 Per Annum
Full Time
Permanent
Bristol, Bristol
Management
Posted 14 hours ago
Expires In 28 Days
Job Description
Operations / Claims Team Manager
£42,000 + Bonus + Excellent Benefits
Bristol - Hybrid
Benefits
Annual bonus - Up to 20% of annual salary
Private healthcare
Enhanced pension
Generous annual leave
Training and development support
Hybrid working
The Opportunity
A fantastic opportunity for an experienced people manager to lead a customer-focused operational team within a well-established organisation.
Key Responsibilities
• Lead, coach and develop team members.
• Monitor service levels, quality and performance.
• Support complex customer enquiries and escalations.
• Drive continuous improvement initiatives.
• Analyse performance data and identify opportunities for improvement.
• Ensure compliance with internal policies and standards.
About You
• Previous team leadership experience.
• Background in customer operations, financial services, insurance or claims.
• Strong coaching and communication skills.
• Experience managing KPIs and performance metrics.
• Customer-focused with a proactive approach.
Full role profile available on request.
Please click on apply to move forward with your application.
£42,000 + Bonus + Excellent Benefits
Bristol - Hybrid
Benefits
Annual bonus - Up to 20% of annual salary
Private healthcare
Enhanced pension
Generous annual leave
Training and development support
Hybrid working
The Opportunity
A fantastic opportunity for an experienced people manager to lead a customer-focused operational team within a well-established organisation.
Key Responsibilities
• Lead, coach and develop team members.
• Monitor service levels, quality and performance.
• Support complex customer enquiries and escalations.
• Drive continuous improvement initiatives.
• Analyse performance data and identify opportunities for improvement.
• Ensure compliance with internal policies and standards.
About You
• Previous team leadership experience.
• Background in customer operations, financial services, insurance or claims.
• Strong coaching and communication skills.
• Experience managing KPIs and performance metrics.
• Customer-focused with a proactive approach.
Full role profile available on request.
Please click on apply to move forward with your application.