Student Experience Team Member

Student Experience Team Member
Durham
Full-Time
Includes weekend working, early shifts, late shifts, and occasional lone working

Are you looking for a fast-paced, people-focused role where no two days are the same? We’re currently building a talent pool of reliable, enthusiastic individuals to support our busy student accommodation sites during key check-in periods.
 
This is a front-facing role where you’ll be one of the first points of contact for students, helping to create a welcoming, positive, and seamless move-in experience during high-energy peak periods.

Shift patterns:

Early shift: 7:00am – 3:00pm
Late shift: 2:00pm – 10:00pm

Please note, this role may require you to work across two additional sites in Durham.

What you’ll be doing: 

• Welcoming students and creating a friendly first impression
• Supporting student check-ins and handling general enquiries
• Managing post and deliveries
• Assisting with student events and community activities
• Carrying out room checks and inspections
• Supporting students with fire alarm procedures and lockouts
• Assisting the wider team with day-to-day operational tasks
• Working independently at times, including lone working during quieter periods or across different sites
• Getting involved wherever needed to ensure the site runs smoothly during busy periods 
• Assist with light cleaning taks such as hoovering etc wthin reception area

What we’re looking for: 

• A positive, approachable, and upbeat attitude
• Strong communication and customer service skills
• Proactive, hands-on, and able to use initiative
• Comfortable working in a fast-paced environment
• Confident working both as part of a team and independently, including lone working when required
• Happy to be on your feet for most of the day
• Physically fit and willing to assist with luggage when needed
• Flexible and available to work weekends

Whats on offer:

• A fun, supportive, and team-focused working environment
• Varied, fast-paced days where no two shifts are the same
• A great opportunity to build valuable customer-facing experience

If you’re reliable, energetic, and enjoy being part of a busy team where every day brings something different, we’d love to hear from you. Please apply direct, for more information you can call our office on 0191 255 7977