ServiceNow Consultant

We are recruiting for a ServiceNow Consultant for a leading IT service provider, This is a remote role with occasional travel to customer sites. Ideally you will have SC Clearance, if not you must be eligible to obtain it.

Key Accountabilities and Responsibilities
Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of:
ITIL best practice
ServiceNow best practice
Industry trends and use of ServiceNow
Providing business analysis to understand and document customer requirements
Conduct process workshops to:
Establish current customer requirements and review any solutions already considered to meet the customer’s business needs
Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow
On smaller projects, where a separate Project Manager has not been assigned, is also responsible for:
Managing project tasks and timelines from our perspective
Project progress meetings with the customer
Providing a single point of contact between the customer and internal resources
Working closely with the Technical Consultants, responsible for the delivery of the solution, to ensure that what they deliver meets the requirements confirmed with the customer
Adopting and conforming to company standards and policies
Leading Sprint review “show and tell” workshops
Executing the functional testing prior to UAT, leading UAT review meetings, and supporting go-live and early life support
Working with the Project Manager on the sales to delivery handover
Participating in internal ServiceNow communities and other knowledge sharing activities
 
Experience: 
Relevant qualifications or accreditations in ServiceNow
In depth knowledge of the ServiceNow platform in ITSM and one other area
ITIL accreditation to at least ‘Foundation’ level and are well versed in ITIL disciplines
Strategic Portfolio Management experience
This role is Outside IR35