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Frequently Asked Questions:

• How many After Sales Consultant jobs are available on Pertemps?

  There are 30 After Sales Consultant jobs available on Pertemps right now.

• What does a After Sales Consultant do?

  An After Sales Consultant, also known as Post Sales Consultant, is responsible for providing support and assistance to customers after the purchase of products or services. This role involves ensuring customer satisfaction, addressing post-sales inquiries, and facilitating solutions to enhance the overall customer experience.

  Tasks required include:

  • Act as a primary point of contact for customers after the sale, addressing inquiries, concerns, and requests..
  • Provide information and guidance on product usage, warranties, and after-sales services..
  • Investigate and resolve customer issues or complaints in a timely and effective manner..
  • Collaborate with internal teams to coordinate solutions and ensure customer satisfaction..
  • Develop and maintain in-depth knowledge of the products or services offered by the company..
  • Communicate effectively about product features, benefits, and troubleshooting..
  • Engage with customers through various channels, including phone calls, emails, and live chat..
  • Use clear and concise communication to convey information and instructions..
  • Gather feedback from customers regarding their post-sales experience..
  • Identify areas for improvement and communicate feedback to relevant departments..
  • Document customer interactions, issues, and resolutions in the customer relationship management (CRM) system..
  • Maintain accurate records for reporting and analysis..
  • Educate customers on the use, maintenance, and care of the purchased products or services..
  • Provide guidance on troubleshooting common issues..
  • Identify opportunities for upselling or cross-selling additional products or services based on customer needs..
  • Provide relevant information about complementary offerings..
  • Contribute to the development and improvement of after-sales processes..
  • Implement initiatives to enhance efficiency and customer satisfaction..
  • Ensure compliance with company policies, procedures, and service standards..
  • Uphold ethical standards and maintain customer confidentiality..

• What are the entry requirements for a After Sales Consultant?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.