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Frequently Asked Questions:

• How many Call Centre Operator jobs are available on Pertemps?

  There are 42 Call Centre Operator jobs available on Pertemps right now.

• What does a Call Centre Operator do?

  A Call Centre Operator, also known as a Contact Centre Operator or Customer Service Operator, is a professional who manages incoming and outgoing calls within a call centre environment. This role involves providing assistance, information, and support to callers, ensuring a positive customer experience.

  Tasks required include:

  • Receive and answer incoming calls promptly and professionally..
  • Provide information, assistance, or guidance to callers based on their inquiries or concerns..
  • Address and resolve customer issues, escalating complex problems to appropriate channels if necessary..
  • Enter and update customer information, inquiries, and resolutions in databases or customer management systems..
  • Adhere to predefined call scripts or guidelines to maintain consistency and ensure accurate information delivery..
  • Engage with callers through various communication channels, such as phone calls, emails, and online chat..
  • Remain calm and composed, especially in high-stress situations, to provide effective assistance..
  • Record accurate and detailed notes of each call, ensuring proper documentation of interactions..
  • Use problem-solving skills to address customer concerns and find appropriate solutions..
  • Focus on delivering a positive customer experience and achieving high levels of customer satisfaction..

• What are the entry requirements for a Call Centre Operator?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.