Jobs found for Contact centre adviser

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£26,000 Per Annum

Full Time, Permanent

Dunlop, East Ayrshire

Ref 232103988

Posted 18 days ago

£13.29 Per Hour

Full Time, Temporary

Leicester, Leicestershire

Ref 068105394

Posted 6 days ago

£26,000 Per Annum

Full Time, Permanent

Kilmarnock, East Ayrshire

Ref 232103989

Posted 18 days ago

£14.18 Per Hour

Full Time, Temporary

Dornoch, Highland

Ref 086109452

Posted 25 days ago

£12.71 Per Hour

Full Time, Temporary

Yate, South Gloucestershire

Ref 043314985

Posted 6 days ago

£25,000 - £26,000 Per Annum

Full Time, Permanent

Redditch, Hereford and Worcester

Ref 047111425

Posted 2 days ago

£26,000 Per Annum

Full Time, Permanent

Lugton, East Ayrshire

Ref 232103987

Posted 18 days ago

£24,286 Per Annum

Full Time, Permanent

Chester, Cheshire

Ref 128106615

Posted 19 days ago

£27,053 Per Annum

Full Time, Permanent

London, Greater London

Ref 176104420

Posted 10 days ago

£29,000 Per Annum

Full Time, Permanent

Glastonbury, Somerset

Ref 139100329

Posted 11 days ago

Frequently Asked Questions:

How many Contact Centre Adviser jobs are available on Pertemps?

There are 42 Contact Centre Adviser jobs available on Pertemps right now.

What does a Contact Centre Adviser do?

A Contact Centre Adviser, also known as a Customer Service Adviser or Contact Centre Representative, is a professional responsible for managing and responding to customer inquiries, concerns, and requests through various communication channels within a contact centre setting.

Tasks required include:

  • Acquire and maintain knowledge of products or services to assist customers effectively..
  • Adhere to predefined call scripts or guidelines to ensure consistency in communication..
  • Answer incoming calls from customers seeking assistance, information, or support..
  • Engage with customers through various communication channels, including phone calls, emails, and online chat..
  • Enter and update customer information accurately in databases or customer management systems..
  • Focus on providing excellent customer service to enhance customer satisfaction and loyalty..
  • Maintain accurate records of customer interactions, inquiries, and resolutions..
  • Make outbound calls for follow-ups, surveys, or to provide updates as needed..
  • Provide information, troubleshoot issues, and address customer inquiries with a focus on resolving concerns..
  • Use critical thinking and problem-solving skills to address complex customer issues or escalate when necessary..
What are the entry requirements for a Contact Centre Adviser?

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.