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Frequently Asked Questions:

• How many Contact Centre Operator jobs are available on Pertemps?

  There are 51 Contact Centre Operator jobs available on Pertemps right now.

• What does a Contact Centre Operator do?

  A Contact Centre Operator, also known as a Customer Service Operator or Call Centre Operator, is a professional responsible for managing incoming and outgoing calls within a contact centre environment. This role involves providing assistance, information, and support to callers while maintaining a positive customer experience.

  Tasks required include:

  • Respond to incoming calls promptly and professionally, addressing customer inquiries or concerns..
  • Make outbound calls for various purposes, including follow-ups, surveys, or providing updates as needed..
  • Provide information, troubleshoot issues, and assist customers in resolving problems or queries..
  • Engage with customers through various communication channels, such as phone calls, emails, and online chat..
  • Enter and update customer information accurately in databases or customer relationship management (CRM) systems..
  • Adhere to predefined call scripts or guidelines to maintain consistency and ensure accurate information delivery..
  • Utilize problem-solving skills to address customer issues or escalate complex cases to relevant departments..
  • Maintain detailed records of customer interactions, inquiries, and resolutions..
  • Acquire and maintain knowledge of products or services to effectively assist customers..
  • Focus on delivering high levels of customer satisfaction through positive interactions and effective problem resolution..

• What are the entry requirements for a Contact Centre Operator?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.