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How many Customer Care Adviser jobs are available on Pertemps?

There are 42 Customer Care Adviser jobs available on Pertemps right now.

What does a Customer Care Adviser do?

A Customer Care Adviser is a professional responsible for providing advice, assistance, and support to customers, ensuring a positive and satisfactory experience. This role involves addressing inquiries, resolving issues, and offering guidance to enhance overall customer satisfaction.

Tasks required include:

• Interact with customers through various channels, including phone calls, emails, and chat..
• Provide accurate and timely information to address customer inquiries and concerns..
• Offer advice and guidance to customers on product or service usage and benefits..
• Resolve customer issues, complaints, or requests in a prompt and efficient manner..
• Document customer interactions and resolutions in the customer relationship management (CRM) system..
• Stay informed about company products or services to provide relevant information to customers..
• Collaborate with other departments to ensure timely resolution of customer issues..
• Gather and relay customer feedback to contribute to continuous improvement efforts..
• Identify opportunities for upselling or cross-selling based on customer needs..
• Adhere to company policies, procedures, and service standards..

What are the entry requirements for a Customer Care Adviser?

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.