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Frequently Asked Questions:

• How many Customer Care Adviser jobs are available on Pertemps?

  There are 42 Customer Care Adviser jobs available on Pertemps right now.

• What does a Customer Care Adviser do?

  A Customer Care Adviser is a professional responsible for providing advice, assistance, and support to customers, ensuring a positive and satisfactory experience. This role involves addressing inquiries, resolving issues, and offering guidance to enhance overall customer satisfaction.

  Tasks required include:

  • Interact with customers through various channels, including phone calls, emails, and chat..
  • Provide accurate and timely information to address customer inquiries and concerns..
  • Offer advice and guidance to customers on product or service usage and benefits..
  • Resolve customer issues, complaints, or requests in a prompt and efficient manner..
  • Document customer interactions and resolutions in the customer relationship management (CRM) system..
  • Stay informed about company products or services to provide relevant information to customers..
  • Collaborate with other departments to ensure timely resolution of customer issues..
  • Gather and relay customer feedback to contribute to continuous improvement efforts..
  • Identify opportunities for upselling or cross-selling based on customer needs..
  • Adhere to company policies, procedures, and service standards..

• What are the entry requirements for a Customer Care Adviser?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.