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Frequently Asked Questions:

  • How many Customer Care Assistant jobs are available on Pertemps?

    There are 50 Customer Care Assistant jobs available on Pertemps right now.

  • What does a Customer Care Assistant do?

    Customer service advisers deal with the responses, complaints or further requirements of purchasers and users of a product or service.

    Tasks required include:

    • Addresses customer complaints and problems.
    • Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.
    • Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.
    • Informs customers of special promotions and new product launches.
    • Makes reservations, books tickets, organises insurance policies on behalf of customers.
    • Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.
  • What are the entry requirements for a Customer Care Assistant?

    There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.