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Pertemps | Thames Water
£44,000 Per Annum
Full Time, Permanent
Hammersmith, Greater London
Ref 45057
Posted 20 hours ago
Pertemps | Thames Water
£37,000 Per Annum
Full Time, Permanent
Slough, Berkshire
Ref 45066
Posted 6 days ago
Pertemps
£28,000 - £30,000 Per Annum
Full Time, Permanent
Redditch, Hereford and Worcester
Ref 047111400
Posted 29 days ago
Pertemps | Thames Water
£38,180 Per Annum
Full Time, Permanent
Swindon, Wiltshire
Ref 44533
Posted 22 hours ago
Cactus Search
£32,000 - £38,000 Per Annum
Full Time, Permanent
Northampton, Northamptonshire
Ref 804103136
Posted 1 day ago
Frequently Asked Questions:
How many Customer Service Supervisor jobs are available on Pertemps?
There are 5 Customer Service Supervisor jobs available on Pertemps right now.
What does a Customer Service Supervisor do?
A Customer Service Supervisor plays a pivotal role in overseeing and leading a team of customer service representatives to ensure exceptional customer experiences. This role involves managing day-to-day operations, resolving escalated issues, and contributing to the continuous improvement of customer service processes.
Tasks required include:
- Supervise and motivate a team of customer service representatives..
- Provide guidance, coaching, and support to enhance team performance..
- Oversee daily operations of the customer service department, ensuring efficient and effective service delivery..
- Monitor team performance against established metrics and goals..
- Handle escalated customer issues and complaints, finding timely and satisfactory resolutions..
- Collaborate with team members to address complex or high-priority cases..
- Conduct quality assessments of customer interactions to ensure service excellence..
- Provide feedback and coaching to improve individual and team performance..
- Coordinate and conduct training sessions for new and existing team members..
- Identify skill gaps and implement development plans..
- Prepare and analyse performance reports, highlighting key metrics and areas for improvement..
- Report on customer satisfaction trends and team achievements..
- Contribute to the development and improvement of customer service processes..
- Implement efficiency initiatives and suggest improvements to enhance service delivery..
- Foster open communication within the team and across departments..
- Disseminate important information, updates, and changes effectively..
- Collaborate with other departments to address cross-functional issues and improve overall customer experience..
- Work closely with other supervisors and managers to achieve organizational goals..
- Ensure team adherence to company policies, procedures, and service standards..
- Uphold ethical standards and maintain a positive team culture..
What are the entry requirements for a Customer Service Supervisor?
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.