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Frequently Asked Questions:

• How many Sales Query Clerk jobs are available on Pertemps?

  There are 14 Sales Query Clerk jobs available on Pertemps right now.

• What does a Sales Query Clerk do?

  A Sales Query Clerk is responsible for managing and addressing customer inquiries related to sales, orders, or products. This role involves providing information, resolving issues, and ensuring customer satisfaction in the context of sales-related queries.

  Tasks required include:

  • Respond to customer inquiries related to sales, orders, or products through various communication channels..
  • Provide accurate and detailed information about products, pricing, and order status..
  • Address customer concerns or issues related to sales transactions with professionalism and efficiency..
  • Collaborate with the sales team to ensure timely and accurate responses to customer queries..
  • Document customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system..
  • Identify opportunities for upselling or cross-selling based on customer needs and preferences..
  • Coordinate with other departments, such as logistics or finance, to resolve customer queries..
  • Assist in processing sales orders, returns, and exchanges as needed..
  • Gather and relay customer feedback to contribute to continuous improvement efforts..
  • Adhere to company policies, procedures, and service standards..

• What are the entry requirements for a Sales Query Clerk?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.