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Frequently Asked Questions:

  • How many System Support Officer jobs are available on Pertemps?

    There are 26 System Support Officer jobs available on Pertemps right now.

  • What does a System Support Officer do?

    IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

    Tasks required include:

    • Provides technical support to IT users.
    • Advises users on how to resolve hardware and software problems.
    • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
    • Facilitates user access to systems.
    • Refers more complex or intractable problems to appropriate IT professionals.
    • Researches possible solutions in user guides, technical manuals and other documents.
    • Maintains a log of work in progress, calls received, actions taken and problems detected.
    • Reports on commonly occurring queries to detect underlying problems.
  • What are the entry requirements for a System Support Officer?

    Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess a degree or GCSEs/S grades and A levels/H grades together with an appropriate vocational qualification. Some employers may demand a relevant degree. Training is provided off and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.