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Frequently Asked Questions:

• How many Complaint Handler jobs are available on Pertemps?

  There are 36 Complaint Handler jobs available on Pertemps right now.

• What does a Complaint Handler do?

  A Complaint Handler, also known as a Customer Complaint Handler, is a professional responsible for managing and resolving customer complaints. This role involves investigating complaints, coordinating resolution efforts, and ensuring a fair and satisfactory outcome for customers.

  Tasks required include:

  • Receive and document customer complaints through various channels, such as phone calls, emails, or written correspondence..
  • Investigate the details of each complaint to understand the issues and gather relevant information..
  • Collaborate with internal departments or teams to assess the validity of complaints and determine appropriate resolutions..
  • Communicate with customers to provide updates on the status of their complaints and the steps being taken for resolution..
  • Propose and implement solutions to address and resolve customer complaints, aiming for a fair and timely resolution..
  • Maintain accurate and detailed records of complaints, resolutions, and any corrective actions taken..
  • Ensure compliance with company policies, procedures, and regulatory requirements throughout the resolution process..
  • Provide feedback to management on recurring issues and contribute to improvements in products or services..
  • Communicate resolution outcomes to customers, ensuring their satisfaction and understanding of the resolution..
  • Contribute to the development and enhancement of customer service policies and procedures..

• What are the entry requirements for a Complaint Handler?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.