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How many Customer Service Advisor jobs are available on Pertemps?

There are 40 Customer Service Advisor jobs available on Pertemps right now.

What does a Customer Service Advisor do?

A Customer Service Advisor serves as a frontline representative, interacting with customers to provide information, address inquiries, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a commitment to meeting customer needs.

Tasks required include:

• Analyse customer problems and find practical solutions, aiming for a positive resolution..
• Collaborate with other customer service advisors and teams to share knowledge and best practices..
• Collaborate with other departments or teams to address customer issues when necessary..
• Collaborate with other departments to ensure timely resolution and customer satisfaction..
• Communicate clearly and effectively, ensuring that customers understand the information provided..
• Develop a comprehensive understanding of the company's products or services to provide accurate and helpful information to customers..
• Engage with customers through various channels, including phone calls, emails, chat, and in-person interactions..
• Ensure accurate and organized documentation for reference and reporting purposes..
• Ensure compliance with company policies, procedures, and service standards..
• Gather and relay customer feedback to the relevant departments for continuous improvement efforts..
• Identify and resolve customer concerns, complaints, or issues promptly and effectively..
• Identify opportunities to cross-sell or up-sell products or services based on customer needs..
• Identify patterns or trends in customer inquiries for proactive problem-solving..
• Participate in team meetings and training sessions..
• Provide additional information to customers about relevant offerings..
• Provide information, answer inquiries, and offer assistance in a professional and friendly manner..
• Record and maintain detailed notes of customer interactions, issues, and resolutions in the customer relationship management (CRM) system..
• Stay informed about updates, promotions, and changes in products or services..
• Uphold ethical standards and maintain customer confidentiality..
• Use active listening skills to comprehend customer needs and concerns..

What are the entry requirements for a Customer Service Advisor?

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.