Find a Job
Pertemps
£12.88 Per Hour
Full Time, Temporary
Old, Northamptonshire
Ref 114101036
Posted 27 days ago
Pertemps
£12.71 Per Hour
Full Time, Temporary
Northampton, Northamptonshire
Ref 065104866
Posted 18 days ago
Pertemps | Thames Water
£25,694 Per Annum
Full Time, Permanent
Reading, Berkshire
Ref 45664
Posted 3 days ago
Network Construction Services
£28,000 - £32,000 Per Annum
Full Time, Contract
Exeter, Devon
Ref 98564
Posted 10 days ago
Pertemps
£12.71 - £14 Per Hour
Part Time, Temporary
Bristol, Bristol
Ref 043315197
Posted 27 days ago
Cactus Search
£26,400 Per Annum
Full Time, Permanent
Rayleigh, Essex
Ref 804103158
Posted 28 days ago
Pertemps | DHL
£15.34 Per Hour
Full Time, Temporary
Leicestershire, Leicestershire
Ref 068105454
Posted 12 days ago
Pertemps | DHL
£15.34 Per Hour
Full Time, Temporary
East Midlands, East Midlands
Ref 068105453
Posted 28 days ago
Pertemps
£13.20 Per Hour
Full Time, Temporary
Burton upon Trent, Staffordshire
Ref 339139553
Posted 17 days ago
Pertemps
£14.51 Per Hour
Full Time, Temporary
Edinburgh, City of Edinburgh
Ref 263104206
Posted 10 days ago
Frequently Asked Questions:
How many Customer Service Officer jobs are available on Pertemps?
There are 42 Customer Service Officer jobs available on Pertemps right now.
What does a Customer Service Officer do?
A Customer Service Officer is responsible for managing customer interactions, addressing inquiries, and ensuring a positive customer experience. This role involves effective communication, problem-solving, and adherence to company service standards.
Tasks required include:
- Interact with customers through various channels, including phone calls, emails, and chat..
- Provide accurate and timely information to customers, addressing inquiries and offering assistance..
- Resolve customer concerns, complaints, or issues in a prompt and efficient manner..
- Document customer interactions and resolutions in the customer relationship management (CRM) system..
- Stay informed about company products or services to provide relevant information to customers..
- Collaborate with other departments to ensure timely resolution of customer issues..
- Gather and relay customer feedback to contribute to continuous improvement efforts..
- Identify opportunities for upselling or cross-selling additional products or services..
- Adhere to company policies, procedures, and service standards..
- Collaborate with team members to share knowledge and best practices..
What are the entry requirements for a Customer Service Officer?
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.