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Frequently Asked Questions:

• How many Customer Service Officer jobs are available on Pertemps?

  There are 43 Customer Service Officer jobs available on Pertemps right now.

• What does a Customer Service Officer do?

  A Customer Service Officer is responsible for managing customer interactions, addressing inquiries, and ensuring a positive customer experience. This role involves effective communication, problem-solving, and adherence to company service standards.

  Tasks required include:

  • Interact with customers through various channels, including phone calls, emails, and chat..
  • Provide accurate and timely information to customers, addressing inquiries and offering assistance..
  • Resolve customer concerns, complaints, or issues in a prompt and efficient manner..
  • Document customer interactions and resolutions in the customer relationship management (CRM) system..
  • Stay informed about company products or services to provide relevant information to customers..
  • Collaborate with other departments to ensure timely resolution of customer issues..
  • Gather and relay customer feedback to contribute to continuous improvement efforts..
  • Identify opportunities for upselling or cross-selling additional products or services..
  • Adhere to company policies, procedures, and service standards..
  • Collaborate with team members to share knowledge and best practices..

• What are the entry requirements for a Customer Service Officer?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.