Find a Job
Pertemps
£24,000 - £25,000 Per Annum
Full Time, Temporary
Semley, Wiltshire
Ref 012104539
Posted 13 days ago
ISE Partners
£13 Per Hour
Full Time, Temporary
Birmingham, West Midlands
Ref V-59053-2
Posted 5 days ago
ISE Partners
£13 Per Hour
Full Time, Temporary
Birmingham, West Midlands
Ref V-59053
Posted 16 days ago
ISE Partners
£13 Per Hour
Full Time, Temporary
Birmingham, West Midlands
Ref V-59053-3
Posted 1 day ago
Pertemps
£27,000 - £28,000 Per Annum
Full Time, Permanent
Bromsgrove, Hereford and Worcester
Ref 047111503
Posted 14 days ago
Pertemps | Thames Water
£38,000 Per Annum
Full Time, Permanent
London, Greater London
Ref 45466
Posted 8 days ago
Pertemps | BOC
£32,468 Per Annum
Full Time, Temporary
Worsley, Greater Manchester
Ref 021102579
Posted 8 days ago
Pertemps
£27,930 Per Annum
Full Time, Permanent
Dordon, Warwickshire
Ref 063106807
Posted 13 days ago
Technical Network
£35,000 Per Annum
Full Time, Permanent
West Midlands,
Ref 268283816
Posted 20 days ago
Technical Network
£65,000 Per Annum
Full Time, Permanent
Yorkshire,
Ref 268283965
Posted 7 days ago
Frequently Asked Questions:
How many Customer Service Researcher jobs are available on Pertemps?
There are 42 Customer Service Researcher jobs available on Pertemps right now.
What does a Customer Service Researcher do?
A Customer Service Researcher is tasked with investigating and analysing customer-related data to enhance service quality and satisfaction. This role involves conducting research, gathering feedback, and providing insights to improve overall customer experience.
Tasks required include:
- Analyse customer feedback, reviews, and surveys to identify trends and areas for improvement..
- Collaborate with cross-functional teams to implement improvements based on research insights..
- Conduct research on customer preferences, needs, and satisfaction levels..
- Design and execute surveys or questionnaires to gather specific customer insights..
- Investigate and provide insights on customer issues, working closely with customer service teams..
- Monitor industry trends and customer behaviour to stay informed and provide proactive recommendations..
- Prepare reports and presentations summarizing research findings and actionable recommendations..
- Stay updated on emerging technologies and methodologies for customer service research..
- Utilize data analytics tools to extract meaningful information related to customer interactions..
- Work with customer service teams to develop training programs based on research outcomes..
What are the entry requirements for a Customer Service Researcher?
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.